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What is Transaction Rating?
This is a feedback system to allow members to give feedback
on how their transactions with one another have performed.
How does
Transaction Rating works?
When member A purchased a product from member B, they can rate each
other on how the transaction went through.
Who can give ratings?
Only buyer and seller in a completed transaction can give their ratings
on each other.
How do I submit a rating
for a member?
To submit your ratings, go to his/her member profile and click
"Rate This Member". Complete the rating form.
Can I change a rating after submission?
No, you cannot change the ratings once submitted.
What will be rated?
These questions will for asked:
|
For Buyer |
For Seller |
|
On Time Delivery |
Did the goods received on time? |
Did the payment received on
time? |
|
Met Expectations |
Did the goods arrived in good
condition and met your expectations? |
Was the payment amount correct
as indicated in the order? |
|
Business Support |
Did the seller provide good
customer support and able to resolve your issues |
Can the buyer be contacted
easily and able to resolve issues? |
|
Repeat Business |
Will you buy from this seller
again? |
Will you sell to this buyers
again? |
For each of the question, a 5 point
rating scale is used:
|
Poor |
Unsatisfactory |
Satisfactory |
Good |
Outstanding |
| 1 |
2 |
3 |
4 |
5 |
Rating for each question will be used
to compute an overall score.
In addition, 1
Trust Point®
will be awarded if:
In addition, invoice number/reference
and date will be requested. This is to ensure that rating is
based on a real transaction.
How will the ratings be used?
Ratings will be displayed under each member's profile,
as a form of reference for other members. To ensure ratings are updated,
only ratings with invoice dated less than 24 months old are included.
I am a seller and I
received a bad rating. What can I do?
Most sellers will eventually receive some bad ratings. While a low %
of bad ratings is acceptable, you should review your business practices
and customer service to improve future ratings.
We offer some suggestions:
- Contact the buyer to find out
why a bad rating is given, and how you can fix the problem.
- If you are able to fix the
issues, you can request the buyer to remove
the rating.
- Rate the buyer to provide your
view on the transaction.
How do I increase the number of ratings for my company?
You can encourage your buyers to submit their ratings in
Exporters.SG.
For more information, see
Trust Points®.
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